Overview

This SAS KB article explains how to gather diagnostic information about a SAS Visual Analytics print request beginning with release 8.4. Typically, you would gather this information only as requested by SAS Technical Support.

Note: The print debug package does include the same query results that would be seen in the PDF. If you do not want to share the data, then do not create the package. 

Enable the Debug Property

1. Log on to SAS^® Environment Manager as an Administrator.
2. In the left pane, select System ► Configuration 
3. To the right, select View ► All services.
4. Enter report in the filter field to narrow the list to include Report Renderer service.
5. Select Report Renderer service to see the properties on the right.
6. Expand just sas.reportrenderer.debug and click the Edit button.

7. Click Add Property and enter the following values:

• • Name: enablePackageDebug
  • Value: true

8. Click Save.
9. Click Save again.
10. Wait 30 seconds.

Capture the Print Debug Package

1. Log on to SAS Visual Analytics and open a blank report in edit mode.
2. Press CTRL+ALT+D. You should briefly see this message.

3. Open the report with the printing problem.
4. Open the browser tools and view the Network tab.
5. Attempt to print the report.
6. On the Network tab, do the following:
   1. In the upper left, enter renderer in the Filter field.
   2. Select the last line that begins with reportRenderer/reports?packageUri=/reportPackages .
   3. On the right, click Headers, and scroll down to the Response Headers section.
   4. In the Response Headers section, you should see this entry: VAT-Debug-Content-Location.

Note: If you do not see this entry, then make sure you are in the Response Headers section. If you are in the correct section, but the VAT-Debug-Content-Location does not appear, then the package probably could not be created. This can happen if printing fails at the package-creation step rather than the renderer step. If this occurs, then let SAS Technical Support know that you could not capture the package.

1. 1. Copy the path for VAT-Debug-Content-Location. It begins with /files/files/…

7. In the URL bar in the browser, clear everything after the server name and append the URL that you copied from the Headers window, as shown in the following display:

8. Submit this URL.
9. At the bottom of the browser window (usually lower left corner), you will either see a ZIP file called content.zip, or, if you are using SAS Visual Analytics on 202x.x, then a ZIP file named for your report might open on your desktop automatically.
10. Send the generated ZIP file to your SAS Technical Support track.