Overview

When you log on to SAS Viya Workbench but cannot launch any sessions, the following network error might occur:

"Hmmm... can't reach this page. '...' took too long to respond"

Note that these messages might differ per browser.

Microsoft Edge

Hmmm… can't reach this page *.my.workbench.sas.com took too long to respond ERR_CONNECTION_TIMED_OUT

Google Chrome

This site can't be reached *.my.workbench.sas.com took too long to respond ERR_CONNECTION_TIMED_OUT

Firefox

The connection has timed out The server at *.my.workbench.sas.com is taking too long to respond ERR_CONNECTION_TIMED_OUT

For security reasons, SAS limits access to Cloud resources using allowed IP Addresses (that is, a range of allowed or denied). In addition, public access is not recommended. For detailed information, see End-User Access to Workbenches.

The most common reason for these access errors is that the Source IP is not on the Allowlist.

Examples

This issue can occur in the following scenarios:

During onboarding, the administrator supplied IPs from the main office, but now needs to provide access to all offices across the world.
Attempting to access SAS Viya Workbench from home using a VPN, and the Source IP of the VPN is not on the Allowlist.

Workaround

In both of the above scenarios, open a case with Technical Support and provide the following information:

Tech Support ID
Product: Workbench
Source IP

Note: If you think that the issue is related to the IP Allowlist, include that information.

Discover the Source IP

The Source IP is the address of the device or network that originated the request. (In this scenario, the address comes from the person using the SAS front end to SAS Viya Workbench.)

Ask your network administrator, or search the internet for "What is my IP" to check the IP Address generating the request.