Provide SAS Technical Support with the following information when you encounter an issue with SAS Real-Time Decision Manager 6.x:

• When did this problem first occur?
• What is the exact sequence of steps that produced the problem?
• Can the problem be reproduced consistently, or is it intermittent?
• Does this problem occur for all users? If not, can the problem be replicated on another user's computer?

Collect the following SAS Real-Time Decision Manager web application middle-tier log files:

• Windows: CONFIGHOME\Web\Logs\SASServer6_1
• UNIX: CONFIGHOME/Web/Log/SASServer6_1
• Windows: CONFIGHOME\Web\Logs\SASServer7_1
• UNIX: CONFIGHOME/Web/Log/SASServer7_1

Collect the following SAS^®  Web Application Server log files:

• Windows: CONFIGHOME\Web\WebAppServer\SASServer6_1\Logs
• UNIX: CONFIGHOME/Web/WebAppServer/SASServer6_1/Logs
• Windows: CONFIGHOME\Web\WebAppServer\SASServer7_1\Logs
• UNIX: CONFIGHOME/Web/WebAppServer/SASServer7_1/Logs