Provide the following information when encountering an issue with SAS Marketing Automation 6.x:

• When did this problem first occur?
• What is the exact sequence of steps that produced the problem?
• Can the problem be reproduced consistently, or is it intermittent?
• Does this problem occur for all users? If not, can the problem be replicated on another user's computer?

Collect the following SAS Marketing Automation web application middle-tier log files:

• Windows: CONFIGHOME\Web\Logs\SASServer6_1
• UNIX: CONFIGHOME/Web/Log/SASServer6_1

Collect the following SAS^® Web Application Server log files:

• Windows: CONFIGHOME\Web\WebAppServer\SASServer6_1\Logs
• UNIX: CONFIGHOME/Web/WebAppServer/SASServer6_1/Logs